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Further references

Customer-feedback

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HST Hamburger Sachwert Treuhand GmbH & Cie. KG Further customer feedback

Literature

Online Research  

Online- Research - Methoden, Anwendungen und Ergebnisse

Bernad Batinic, Andreas Werner, Lorenz Gräf, Wolfgang Bandilla

Date of publication: 1999
Publisher: Hogrefe-Verlag
ISBN: 380171201X

online survey with 2ask.net

  • uncomplicated and quick design of your questionnaires
  • conduct surveys cost-efficiently online
  • evaluate survey results already during the ongoing survey
  • direct data exchange with Excel and SPSS

Single survey

  • 1 survey*
  • Contract period: 30 days
  • Up to 30 questions*
  • Up to 100 participants*
  • Up to 300 e-mails*
  • Filters/Skips
  • Personalized e-mails
*) upgradeable later on
Further information
Book a single survey Book a single survey

Standard package

  • 3 surveys*
  • Contract period: 1 year
  • Up to 60 questions*
  • Up to 300 participants*
  • Up to 900 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
*) upgradeable later on
Further information
Book standard package Book standard package

Business package

  • Unlimited no. of surveys
  • Contract period: 1 year
  • Up to 100 questions*
  • Up to 600 participants
  • Up to 1800 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
*) upgradeable later on
Further information
Book business package Book business package
The offers for students are located in the area: Student packages
The offers for universities are located in the area: University packages

cost-calculator for individual rate

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Business tools
   -  Multilingual survey
   -  Layout configurator
   -  SSL encoding
   -  IP address filter
   -  Advanced statistics 		 +450,00 Euro
- Filters/Skips
- personalized e-mails
- optional access codes
  
Further information
Overall price: Euro 417,30

Free trial

  • 3 surveys
  • Contract period: 30 days
  • Up to 100 questions
  • Up to 10 participants
  • Up to 10 e-mails
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
Book free trial Book free trial
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Consultation and support

  • Are you planning individual online surveys?
  • Do you wish for support while creating your questionnaire?
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Please contact us. We'll be glad to offer you advice. Request an individual offer

Books and literature

Measuring Customer Satisfaction

Measuring and Managing Customer Satisfaction

Sheila Kessler

Erscheinungsdatum: 1997, Verlag: ASQC/Quality Press, ISBN: 0873893646

Employee survey

How to Design, Implement, and Interpret an Employee Survey

John H. McConnell

Erscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385

Quality Management

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Erscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592

  Further book recommendations