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Books and literatureMarketing Research EssentialsCarl McDanielErscheinungsdatum: 2005, Verlag: John Wiley & Sons, ISBN: 0471684767 360 FeedbackPeter WardErscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 |
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