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Literature

Quality Management  

Customer Satisfaction Measurement for ISO 9000: 2000

Nigel Hill, Bill Self, Greg Rochie

Date of publication: 2002
Publisher: Butterworth-Heinemann
ISBN: 0750655135

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Books and literature

Internet qualitative research

Internet Communication and Qualitative Research. A Handbook for Researching Online.

Chris Mann, Fiona Stewart

Erscheinungsdatum: 2000, Verlag: Sage Publications Ltd, ISBN: 0761966277

Data Analysis with SPSS

Ready, Set, Go: A Student Guide to SPSS 13.0 and 14.0 for Windows

Thomas W. Pavkov, Kent A. Pierce

Erscheinungsdatum: 2006, Verlag: McGraw Hill Higher Education, ISBN: 0073126659

Customer Satisfaction Measurement

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Erscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002

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