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Books and literatureCustomer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 Ready, Set, Go: A Student Guide to SPSS 13.0 and 14.0 for WindowsThomas W. Pavkov, Kent A. PierceErscheinungsdatum: 2006, Verlag: McGraw Hill Higher Education, ISBN: 0073126659 Improving Your Measurement of Customer SatisfactionTerry G. VavraErscheinungsdatum: 1997, Verlag: Society of Automotive Engineers (SAE), ISBN: 0873894057 |
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