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Books and literatureCustomer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 Psychology and the Internet. Intrapersonal, Interpersonal, and Transpersonal ImplicationsJayne GackenbachErscheinungsdatum: 1998, Verlag: Academic Press, ISBN: 0122719506 How to Design, Implement, and Interpret an Employee SurveyJohn H. McConnellErscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385 |
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