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Books and literatureThe Internet and SocietyJames SlevinErscheinungsdatum: 2000, Verlag: Polity Press, ISBN: 0745620876 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 The Market Research Toolbox. A Concise Guide for BeginnersEdward F. McQuarrieErscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195 |
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