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Literature

Quality Management  

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Date of publication: 2002
Publisher: Amer Society for Quality
ISBN: 0873895592

online survey with 2ask.net

  • - uncomplicated and quick design of your questionnaires
  • - conduct surveys cost-efficiently online
  • - evaluate survey results already during the ongoing survey
  • - direct data exchange with Excel and SPSS

Single survey

  • 1 survey*
  • Contract period: 30 days
  • Up to 30 questions*
  • Up to 100 participants*
  • Up to 300 e-mails*
  • Filters/Skips
  • Personalized e-mails
*) upgradeable later on
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Book a single survey Book a single survey

Standard package

  • 3 surveys*
  • Contract period: 1 year
  • Up to 60 questions*
  • Up to 300 participants*
  • Up to 900 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
*) upgradeable later on
Further information
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Business package

  • Unlimited no. of surveys
  • Contract period: 1 year
  • Up to 100 questions*
  • Up to 600 participants
  • Up to 1800 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
*) upgradeable later on
Further information
Book business package Book business package
The offers for students are located in the area: Student packages
The offers for universities are located in the area: University packages

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   -  Multilingual survey
   -  Layout configurator
   -  SSL encoding
   -  IP address filter
   -  Advanced statistics 		 +450,00 Euro
- Filters/Skips
- personalized e-mails
- optional access codes
  
Further information
Overall price: Euro 417,30

Free trial

  • 3 surveys
  • Contract period: 30 days
  • Up to 100 questions
  • Up to 10 participants
  • Up to 10 e-mails
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
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  • Do you wish for support while creating your questionnaire?
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  • Would you like us to present the results of your survey?

Please contact us. We'll be glad to offer you advice. Request an individual offer

Books and literature

Customer Satisfaction

How to Measure Customer Satisfaction

Nigel Hill, John Brierley, Rob Macdougall

Erscheinungsdatum: 2003, Verlag: Gower Publishing Limited, ISBN: 056608595X

Market Research

Market Research in Practice. A Guide to the Basics

Paul Hague, Nick Hague, Carol-Ann Morgan

Erscheinungsdatum: 2004, Verlag: Kogan Page, ISBN: 0749441801

Quality Management

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Erscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592

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