Please select  HOME    Books and literature    Customer satisfaction measuring

Products

Information

Customer feedback

"I am extremely satisfied with my survey done with you."
Martin Fischer Further customer feedback

Literature

Customer Satisfaction Measurement  

Handbook of Customer Satisfaction and Loyalty Measurement

Nigel Hill, Jim Alexander

Date of publication: 2000
Publisher: Gower Publishing Limited
ISBN: 0566081946

online survey with 2ask.net

  • uncomplicated and quick design of your questionnaires
  • conduct surveys cost-efficiently online
  • evaluate survey results already during the ongoing survey
  • direct data exchange with Excel and SPSS

Single survey

  • 1 survey*
  • Contract period: 30 days
  • Up to 30 questions*
  • Up to 100 participants*
  • Up to 300 e-mails*
  • Filters/Skips
  • Personalized e-mails
*) upgradeable later on
Further information
Book a single survey Book a single survey

Standard package

  • 3 surveys*
  • Contract period: 1 year
  • Up to 60 questions*
  • Up to 300 participants*
  • Up to 900 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
*) upgradeable later on
Further information
Book standard package Book standard package

Business package

  • Unlimited no. of surveys
  • Contract period: 1 year
  • Up to 100 questions*
  • Up to 600 participants
  • Up to 1800 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
*) upgradeable later on
Further information
Book business package Book business package
The offers for students are located in the area: Student packages
The offers for universities are located in the area: University packages

cost-calculator for individual rate

Number of surveys
Number of questions per survey
Number of participants
Number of invitation e-mails
Desired duration of use
Business tools
   -  Multilingual survey
   -  Layout configurator
   -  SSL encoding
   -  IP address filter
   -  Advanced statistics 		 +450,00 Euro
- Filters/Skips
- personalized e-mails
- optional access codes
  
Further information
Overall price: Euro 417,30

Free trial

  • 3 surveys
  • Contract period: 30 days
  • Up to 100 questions
  • Up to 10 participants
  • Up to 10 e-mails
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
Book free trial Book free trial
Individual product advice: Hotline +49 7531 45707-0,
E-mail info@2ask.net

Consultation and support

  • Are you planning individual online surveys?
  • Do you wish for support while creating your questionnaire?
  • Do you require professional support while designing your questionnaire?
  • Would you like to have us check your questionnaire?
  • Would you like us to present the results of your survey?

Please contact us. We'll be glad to offer you advice. Request an individual offer

Books and literature

Market Research

The Market Research Toolbox. A Concise Guide for Beginners

Edward F. McQuarrie

Erscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195

Customer Satisfaction Measurement

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Erscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002

360 Degree Feedback

360 Degree Feedback: A Management Tool

Peter Ward

Erscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672

  Further book recommendations