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Books and literatureMeasuring and Managing Customer SatisfactionSheila KesslerErscheinungsdatum: 1997, Verlag: ASQC/Quality Press, ISBN: 0873893646 The Art and Science of 360 Degree FeedbackRichard LepsingerErscheinungsdatum: 1997, Verlag: Pfeiffer & Company, ISBN: 078790855X Psychological Experiments on the InternetMichael H. BirnbaumErscheinungsdatum: 2000, Verlag: Academic Press, ISBN: 0120999803 |
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