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Books and literatureMeasuring and Managing Customer SatisfactionSheila KesslerErscheinungsdatum: 1997, Verlag: ASQC/Quality Press, ISBN: 0873893646 Psychology on the Web: A Student GuideS. D. SteinErscheinungsdatum: 2002, Verlag: Prentice Hall, ISBN: 0130605735 Market Research in Practice. A Guide to the BasicsPaul Hague, Nick Hague, Carol-Ann MorganErscheinungsdatum: 2004, Verlag: Kogan Page, ISBN: 0749441801 |
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