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Books and literatureThe Market Research Toolbox. A Concise Guide for BeginnersEdward F. McQuarrieErscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195 Employee Survey Question GuidebookPaul M. Connolly, Kathleen Groll ConnollyErscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494766 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 |
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