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Books and literatureMeasuring and Managing Customer SatisfactionSheila KesslerErscheinungsdatum: 1997, Verlag: ASQC/Quality Press, ISBN: 0873893646 Internet Research Methods: A Practical Guide for the Social and Behavioural SciencesClaire HewsonErscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 076195919X Survey Research MethodsFloyd J., Jr. FowlerErscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761921915 |
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