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Marketing Research EssentialsCarl McDanielErscheinungsdatum: 2005, Verlag: John Wiley & Sons, ISBN: 0471684767 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 360 Degree Feedback: A Management ToolPeter WardErscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672 |
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