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Literature

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Date of publication: 2001
Publisher: ASQ Quality Press
ISBN: 0873895002

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evaluate survey results already during the ongoing survey
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Up to 30 questions*
Up to 100 participants*
Up to 300 e-mails*
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Up to 60 questions*
Up to 300 participants*
Up to 900 e-mails*
Filters/Skips
Personalized e-mails
Optional access codes

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Up to 600 participants
Up to 1800 e-mails*
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Personalized e-mails
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- IP address filter
- Enhanced statistics

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	Number of invitation e-mails

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	Business tools - Multilingual survey - Layout configurator - SSL encoding - IP address filter - Advanced statistics		+450,00 Euro

	- Filters/Skips - personalized e-mails - optional access codes



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		Overall price: Euro 417,30

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3 surveys
Contract period: 30 days
Up to 100 questions
Up to 10 participants
Up to 10 e-mails
Filters/Skips
Personalized e-mails
Optional access codes
Business tools
- Multilingual surveys
- Layout configurator
- SSL encoding
- IP address filter
- Enhanced statistics