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Literature

Customer Satisfaction Measurement  

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Date of publication: 2001
Publisher: ASQ Quality Press
ISBN: 0873895002

online survey with 2ask.net

  • - uncomplicated and quick design of your questionnaires
  • - conduct surveys cost-efficiently online
  • - evaluate survey results already during the ongoing survey
  • - direct data exchange with Excel and SPSS

Single survey

  • 1 survey*
  • Contract period: 30 days
  • Up to 30 questions*
  • Up to 100 participants*
  • Up to 300 e-mails*
  • Filters/Skips
  • Personalized e-mails
*) upgradeable later on
Further information
Book a single survey Book a single survey

Standard package

  • 3 surveys*
  • Contract period: 1 year
  • Up to 60 questions*
  • Up to 300 participants*
  • Up to 900 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
*) upgradeable later on
Further information
Book standard package Book standard package

Business package

  • Unlimited no. of surveys
  • Contract period: 1 year
  • Up to 100 questions*
  • Up to 600 participants
  • Up to 1800 e-mails*
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
*) upgradeable later on
Further information
Book business package Book business package
The offers for students are located in the area: Student packages
The offers for universities are located in the area: University packages

cost-calculator for individual rate

Number of surveys
Number of questions per survey
Number of participants
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Business tools
   -  Multilingual survey
   -  Layout configurator
   -  SSL encoding
   -  IP address filter
   -  Advanced statistics 		 +450,00 Euro
- Filters/Skips
- personalized e-mails
- optional access codes
  
Further information
Overall price: Euro 417,30

Free trial

  • 3 surveys
  • Contract period: 30 days
  • Up to 100 questions
  • Up to 10 participants
  • Up to 10 e-mails
  • Filters/Skips
  • Personalized e-mails
  • Optional access codes
  • Business tools
    • Multilingual surveys
    • Layout configurator
    • SSL encoding
    • IP address filter
    • Enhanced statistics
Book free trial Book free trial
Individual product advice: Hotline +49 7531 45707-0,
E-mail info@2ask.net

Consultation and support

  • Are you planning individual online surveys?
  • Do you wish for support while creating your questionnaire?
  • Do you require professional support while designing your questionnaire?
  • Would you like to have us check your questionnaire?
  • Would you like us to present the results of your survey?

Please contact us. We'll be glad to offer you advice. Request an individual offer

Books and literature

Internet Research Methods

Internet Research Methods: A Practical Guide for the Social and Behavioural Sciences

Claire Hewson, Peter Yule, Dianna Laurent

Erscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 0761959203

Psychology on the Web

Psychology on the Web: A Student Guide

S. D. Stein

Erscheinungsdatum: 2002, Verlag: Prentice Hall, ISBN: 0130605735

Employee Questionnaire

Employee Opinion Questionnaires

Kathleen G. Connolly, Paul M. Connolly

Erscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491

  Further book recommendations