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Literature
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Books and literatureCustomer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 Marketing Research EssentialsCarl McDanielErscheinungsdatum: 2005, Verlag: John Wiley & Sons, ISBN: 0471684767 |
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