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Qualitative Market ResearchHy MariampolskiErscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761969454 The Art and Science of 360 Degree FeedbackRichard LepsingerErscheinungsdatum: 1997, Verlag: Pfeiffer & Company, ISBN: 078790855X Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 |
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