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Frequently asked questions

  1. What types of surveys/questionnaires can I conduct with 2ask?
  2. Which types of questions are offered by 2ask?
  3. Can I create questionnaires with several pages with 2ask?
  4. How can I access the results of my survey?
  5. Can I use images and animations in my surveys?
  6. Does 2ask support procedures which ensure that every survey participant can only answer once?
  7. Can I send invitations to participate in my survey by emails as well?
  8. Can I conduct both anonymous as well as non-anonymous surveys with 2ask?
  9. Are there any special system requirements for me to create surveys or for the participants to take part in the surveys?
  10. What are the advantages of Internet-based surveys with 2ask?
  11. What are the advantages of Internet-based surveys as compared to conventional paper-pencil surveys?
  12. What kind of costs can I save by using 2ask?

Answers

  1. What types of surveys/questionnaires can I conduct with 2ask?


    2. With 2ask almost all types of Internet-based questionnaires and surveys can be carried out. For example, our customers use 2ask in the following areas to create their surveys:
    • Employee survey / Employee satisfaction
    • Customer survey / Customer satisfaction
    • Quality management (e.g. supplier survey, customer survey etc.)
    • Market research
    • Opinion research
    • Feedback (e.g. product feedback, course feedback)
    • Diploma thesis survey
    • Scientific research (analyses)
    • Research and development (e.g. product development)
    • Opinion barometer (opinion surveys)
    • Data collection
    • Online test/Online assessment
    • Online course
    • Benchmark studies (e.g. comparison of different companies)
    • etc.

    Example: Questionnaire Employee survey
    Beispiel: Questionnaire Customer survey

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  2. Which types of questions are offered by 2ask?


    3. 2ask offers a very large selection of different question types:
    • open questions
    • closed questions
    • Table/Matrix
    • Yes/No
    • Hierarchy
    • graphic scale
    • Text/Instructions
    • demographic data
    • Address

    Example: Questionnaire Employee survey
    Beispiel: Questionnaire Customer survey

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  3. Can I create questionnaires with several pages with 2ask?


    4. Yes, with 2ask you can define the paging on your quesionnaire yourself.

    Example: Questionnaire Employee survey
    Beispiel: Questionnaire Customer survey

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  4. How can I access the results of my survey?


    5. You can view the results on the server anytime or download them in Excel/CSV and SPSS-Format.

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  5. Can I use images and animations in my surveys?


    6. Yes, both are supported by 2ask.

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  6. Does 2ask support procedures which ensure that every survey participant can only answer once?


    7. Yes, such procedures are offered for the individual types of surveys. Among other things, 2ask also uses a TAN-procedure (allocates a distinct transaction number or TAN to every survey participant), which ensures that every participant can only answer once.

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  7. Can I send invitations to participate in my survey by emails as well?


    8. Yes, 2ask supports both procedures. In the case of "non-anonymous" surveys you may view the answers of the individual participants. This procedure is frequently used in online tests in order to view the results of the participants.

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  8. Can I conduct both anonymous as well as non-anonymous surveys with 2ask?


    9. Yes, 2ask supports both procedures. In the case of "non-anonymous" surveys you may view the answers of the individual participants. This procedure is frequently used in online tests in order to view the results of the participants.

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  9. Are there any special system requirements for me to create surveys or for the participants to take part in the surveys?


    10. No, simply a conventional Internet browser such as Internet Explorer, Mozilla/Firefox, Netscape or Opera.

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  10. What are the advantages of Internet-based surveys with 2ask?


    • No programming of the questionnaire necessary.
    • Automatic evaluation by 2ask (display of the responses in Excel, CSV and SPSS Format).
    • The 2ask TAN procedure (providing a distinct transaction number - TAN) ensures that every respondent can only answer once.
    • With email address books from 2ask several email lists from the survey administrator can be administered. The survey administrator can send the questionnaire to one or more of his/her email lists.
    • With the response check function from 2ask it is possible to check who already has responded in the case of non-anonymous surveys.
    • Reminder function by email for questionnaires yet to be answered.

    Example: Questionnaire Employee survey
    Beispiel: Questionnaire Customer survey

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  11. What are the advantages of Internet-based surveys as compared to conventional paper-pencil surveys?


    • Create a professional questionnaire quickly and easily with the help of 2ask (faster than with text processing programs).
    • Printing, postage and return postage and shipping costs no longer apply.
    • Questionnaires are more cost-efficient than paper-pencil surveys, for example.
    • Increased data quality.
    • Since the respondent answers directly on the Internet based questionnaire, no transmission errors occur.
    • Shorter response times on behalf of the respondents.
    • Reminder function by e-mail for yet to be answered questionnaires saves the additional printing, postage, or perhaps telephone costs associated with conventional paper-pencil surveys.
    • Easy access to the survey participants by email.
    • Shortens the compilation duration (quicker compilation of data by the respondent, no mail delivery required as would be the case with the paper-pencil surveys and resonses).
    • Checks the plausibility of the answers (by specifying response areas).
    • Integration of multimedial features. Multimedial features (animations, videos, etc.) can be incorporated into Internet-based surveys. This is not possible with conventional paper-pencil surveys.

    Example: Questionnaire Employee survey
    Beispiel: Questionnaire Customer survey

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  12. What kind of costs can I save by using 2ask?


    13. Costs of a paper-pencil survey with 60 questions and 300 survey participants

    Work steps Time and effort in hours Values in EUR
    Designing the questionnaire (for example through word processing) 4 200,00 EUR
    Sending the questionnaire 8 400,00 EUR*
    Compiling the survey results (transmission of the answers from the paper-pencil survey into evaluation software e.g. in Excel or SPSS) 75 3750,00 EUR
    Grafic display of the survey results with an evaluation tool 4 200,00 EUR
    Material costs, printing costs, envelopes A4 [2x], postage expenses [2x], paper A4 [5 pages + 1 letter per participant]   ca. 1.000,00 EUR*
    Sum of costs of a paper-pencil survey   5.550,00 EUR

    * When sending a reminder to participants in a pencil-papter survey, the cost blocks marked with a * apply again in part. Up to two reminder emails from 2ask are contained in the respective package free of charge.

    Costs of a 2ask online survey with 60 questions and 300 survey participants

    Work steps Time and effort in hours Values in EUR
    Designig the questionnaire (via the 2ask questionnaire generator) 0,5 25,00 EUR
    Sending the questionnaire (compiling email addresses) 2 100,00 EUR
    Compiling the survey results for evaluation (2ask automatically evaluates survey results and also generates Excel and SPSS data) - -
    graphic breakdown of the survey result (the graphics are generated by 2ask) - -
    2ask rates   398,00 EUR
    Sum of costs of a 2ask online survey   523,00 EUR

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