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Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. Vavra
Date of publication: 2001|
Publisher: ASQ Quality Press
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Books and literature
Erscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053
Nigel Hill, Bill Self, Greg Rochie
Erscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135
Chris Mann, Fiona Stewart
Erscheinungsdatum: 2000, Verlag: Sage Publications Ltd, ISBN: 0761966277