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Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg Rochie
Date of publication: 2002|
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Books and literature
Nigel Hill, Bill Self, Greg Rochie
Erscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135
Robert H. Carver, Jane Gradwohl Nash
Erscheinungsdatum: 2005, Verlag: Thompson Brooks/Cole, ISBN: 049510793X
Erscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053