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Books and literatureMarket Research in the Internet AgeRob Monster, Raymond PettitErscheinungsdatum: 2003, Verlag: John Wiley & Sons (Asia) Pte Ltd, ISBN: 0470820640 Customer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 360 FeedbackPeter WardErscheinungsdatum: 1997, Verlag: Chartered Institute of Personnel & Development, ISBN: 0852927053 |
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