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Books and literatureMeasuring Customer Satisfaction: Hot Buttons and Other Measurement IssuesJames H. MyersErscheinungsdatum: 2000, Verlag: South-Western Educational Publishing, ISBN: 0877572763 Internet Research Methods: A Practical Guide for the Social and Behavioural SciencesClaire HewsonErscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 076195919X Employee Survey Question GuidebookPaul M. Connolly, Kathleen Groll ConnollyErscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494766 |
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