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Measuring Customer Satisfaction  

Measuring and Managing Customer Satisfaction

Sheila Kessler

Date of publication: 1997
Publisher: ASQC/Quality Press
ISBN: 0873893646

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Kathleen G. Connolly, Paul M. Connolly

Erscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491

Internet Research Methods

Internet Research Methods: A Practical Guide for the Social and Behavioural Sciences

Claire Hewson, Peter Yule, Dianna Laurent

Erscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 0761959203

360 Degree Feedback

360 Degree Feedback: A Management Tool

Peter Ward

Erscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672

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