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Measuring Customer Satisfaction  

Measuring and Managing Customer Satisfaction

Sheila Kessler

Date of publication: 1997
Publisher: ASQC/Quality Press
ISBN: 0873893646

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Books and literature

Customer Satisfaction Measurement

Handbook of Customer Satisfaction and Loyalty Measurement

Nigel Hill, Jim Alexander

Erscheinungsdatum: 2000, Verlag: Gower Publishing Limited, ISBN: 0566081946

Internet and Society

The Internet and Society

James Slevin

Erscheinungsdatum: 2000, Verlag: Polity Press, ISBN: 0745620876

Market Research

The Market Research Toolbox. A Concise Guide for Beginners

Edward F. McQuarrie

Erscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195

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