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Literature

Measuring Customer Satisfaction  

Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues

James H. Myers

Date of publication: 2000
Publisher: South-Western Educational Publishing
ISBN: 0877572763

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Books and literature

360 Degree Feedback

360 Degree Feedback: A Management Tool

Peter Ward

Erscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672

Employee Survey

Employee Surveys: Practical and Proven Methods, Samples, Examples

Paul M. Connolly, Kathleen Groll Connolly,

Erscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494758

Qualitative Market Research

Qualitative Market Research

Hy Mariampolski

Erscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761969454

  Further book recommendations