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Literature
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Books and literatureInternet Research Methods: A Practical Guide for the Social and Behavioural SciencesClaire Hewson, Peter Yule, Dianna LaurentErscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 0761959203 How to Design, Implement, and Interpret an Employee SurveyJohn H. McConnellErscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 |
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