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"We now have completed our first surveys and are very satisfied with your tool. It perfectly meets our demands and we are convinced that we have bought the right product. Furthermore we would like to thank you very much for the support and the help in solving various problems. We are looking forward further successful cooperation."Sandra Krucker
Quality& Processes Helvetia Patria Versicherung Further customer feedback
Creating a Survey
Intuitive Questionnaire Generator
With the intuitive questionaire generator you can create your questionnaire very quickly and easily. You can arrange the structure of the questionnaire individually, and formulate the questions and answers freely. You can also use one of our templates (e.g. customer/employee survey) and customize it according to your requirements. As soon as you begin creating your online questionnaire you will be able to view it in its final form, allowing you to test and tune it extensively.
Large Selection of Question Types:
For every response option, the entry (obligatory response, format, score scale) can be checked. Additionally, you have the possibility of randomizing the sequence of the answers or adding help text to explain the question.
Using filters or skips, you can easily implement even complex branching logic in your questionnaire without any programming skills. In addition, single questions or entire pages can be conditionally viewed. Possible conditions include particular answers, previously assigned parameters, or specific participant data.
Individual Layout Design
To design an individual layout for your survey, you can choose from a selection of preset colour designs and use your own media, including pictures and externally streamed video files. Using the Business Tools you can adjust the layout of your questionnaire to fit your corporate design and to embed your company logo.
With 2ask you have the ability to manage multiple languages in one survey. If you know the native language of your participant, this language can be preset, or you may allow the participants to choose via a language selection question, the language in which they would like to answer the questionnaire. The questionnaire invitation e-mails can, of course, be sent in multiple languages as well.
Conducting your Survey
The following survey types are available:
By starting the survey, the 2ask system generates a link by which your questionnaire can be accessed for the duration of the specified runtime. The survey link can be either posted e.g. in a newsletter or on your homepage, or be sent to your participants via e-mail. Also, you have the choice whether to conduct the survey anonymously or individually.
Dispatch of Invitation E-mailsInvitation e-mail features include:
Live Monitoring of the Response Rate
In your account you will always see the current response rate of your survey. In the event that the desired number of participants has not been reached, you have the possibility to send each invited participant up to two reminder e-mails at no cost to you. When conducting a survey with access codes, you can also activate the setting to remember explicitly only those participants who have not yet participated in the questionnaire.
Operation by 2ask
Your surveys are powered by the 2ask high-performance server clusters, located in access-secured data centers. To manage you surveys, you simply log in to your SSL encrypted 2ask account via your Internet browser. No installation of software is necessary.
Privacy and Security
2ask operates as a neutral third party which can guarantee anonymity to your survey participants upon request. 2ask is obligated to make no use of, and handle your data confidentially. 2ask employees are trained in, and legally obligated to protecting your privacy. Access to your 2ask account is SSL (secure sockets layer) encrypted, and it is possible to conduct your surveys using SSL encryption as well.
Analyzing Survey Results
Even while the survey is running, the survey results can be viewed and downloaded in Excel-/CSV and SPSS format. In the automatically generated result report, all closed questions will be analyzed tabularly and graphically in the form of bar or pie charts.
The 2ask report designer provides numerous design and label options to customize the report as well as the charts quickly and easily. Using the export function, you can export the entire report as an Excel file and download the charts in various formats. For each survey you can generate multiple individual reports.
With the report filter you can filter the results of your survey by closed questions and user-defined data (e.g. analyze the results of all employees in department A, or all customers who have bought product XY, etc).
The "enhanced statistics" option provides access to numerous additional chart types including 3d charts. Furthermore, the statistical information of mean, standard deviation, variance, and range can be displayed if desired.
Please note that not all of the features described above are included in every 2ask package.