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Quality Management
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ProductsInformationCustomer feedback"Working with 2ask is very easy. The questionnaires can be designed intuitively. The data can be processed in SPSS very well. When I consider how long I would have needed to program a solution of this kind :-)"René Rink Further customer feedback |
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Books and literature
In the following you will find selected book and literature recommmendations on the topics
Online surveys in general, Online market research, Employee surveys / Employee satisfaction, 360 degree assessment / Analysis, Customer survey / Customer satisfaction, Quality management surveys, psychological and sociological surveys. Quality Management Customer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerDate of publication: 2002, Publisher: Amer Society for Quality, ISBN: 0873895592 
 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieDate of publication: 2002, Publisher: Butterworth-Heinemann, ISBN: 0750655135
 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraDate of publication: 2001, Publisher: ASQ Quality Press, ISBN: 0873895002
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