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Books and literatureCustomer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Conducting Research Surveys via E-mail and the WebMatthias Schonlau, Ronald D. Fricker, Jr., Marc N. ElliotErscheinungsdatum: 2002, Verlag: RAND Corporation, ISBN: 0833031104 Employee Opinion QuestionnairesKathleen G. Connolly, Paul M. ConnollyErscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491 |
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