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Books and literature

In the following you will find selected book and literature recommmendations on the topics
Online surveys in general, Online market research, Employee surveys / Employee satisfaction, 360 degree assessment / Analysis, Customer survey / Customer satisfaction, Quality management surveys, psychological and sociological surveys.

Qualitätsmanagement

Kundenzufriedenheit

Erfolgsfaktor Qualitätsmanagement - Kundenzufriedenheit und Wirtschaftlichkeit - Beispiele aus der Praxis

Jürgen Behrens

Date of publication: 30.05.2001, Publisher: BW Bildung und Wissen, ISBN: 3821476052

Kundenzufriedenheit

Kundenzufriedenheit und psychologisches Qualitätsmangement

Ottmar L. Braun, J. Abendschein, M. Haferburg, S. Mihailovic

Date of publication: 01.08.2001, Publisher: Edition GP, ISBN: 3935613024

Kundenzufriedenheitsmanagement

Qualität im Virtual Banking - Vertriebserfolg durch aktives Kundenzufriedenheitsmanagement

Klaus Schüler

Date of publication: 29.04.2002, Publisher: Deutscher Universitäts-Verlag GmbH, ISBN: 382447557X

Qualitätsmanagement

Total Quality Management. Tipps für die Einführung

Thomas Hummel, Christian Malorny

Date of publication: 2002, Publisher: Hanser Fachbuch, ISBN: 3446218637

Qualitätsmanagement

ABC des Qualitätsmanagements

Gerd F. Kamiske, Jörg-Peter Brauer

Date of publication: 2002, Publisher: Hanser Fachbuch, ISBN: 3446218661

Qualitätsmanagement

Qualiätsmanagement für Dienstleistungen

Manfred Bruhn

Date of publication: 2006, Publisher: Springer, ISBN: 3540277463

Quality Management

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Date of publication: 2002, Publisher: Amer Society for Quality, ISBN: 0873895592

Quality Management

Customer Satisfaction Measurement for ISO 9000: 2000

Nigel Hill, Bill Self, Greg Rochie

Date of publication: 2002, Publisher: Butterworth-Heinemann, ISBN: 0750655135

Customer Satisfaction Measurement

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Date of publication: 2001, Publisher: ASQ Quality Press, ISBN: 0873895002

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