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Books and literature

In the following you will find selected book and literature recommmendations on the topics
Online surveys in general, Online market research, Employee surveys / Employee satisfaction, 360 degree assessment / Analysis, Customer survey / Customer satisfaction, Quality management surveys, psychological and sociological surveys.

Customer satisfaction measuring

Measuring Customer Satisfaction

Measuring and Managing Customer Satisfaction

Sheila Kessler

Date of publication: 1997, Publisher: ASQC/Quality Press, ISBN: 0873893646

Customer Satisfaction

How to Measure Customer Satisfaction

Nigel Hill, John Brierley, Rob Macdougall

Date of publication: 2003, Publisher: Gower Publishing Limited, ISBN: 056608595X

Customer Satisfaction Measurement

Handbook of Customer Satisfaction and Loyalty Measurement

Nigel Hill, Jim Alexander

Date of publication: 2000, Publisher: Gower Publishing Limited, ISBN: 0566081946

Customer Satisfaction

Measuring Customer Satisfaction

Bob E. Hayes

Date of publication: 1998, Publisher: McGraw-Hill Education, ISBN: 087389362X

Measuring Customer Satisfaction

Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues

James H. Myers

Date of publication: 2000, Publisher: South-Western Educational Publishing, ISBN: 0877572763

Customer Satisfaction Measurement

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

Date of publication: 2001, Publisher: ASQ Quality Press, ISBN: 0873895002

Quality Management

Customer Satisfaction Toolkit for Iso 9001:2000

Sheila Kessler

Date of publication: 2002, Publisher: Amer Society for Quality, ISBN: 0873895592

Customer Survey

Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys

Trevor M. Spunt

Date of publication: 1999, Publisher: Purdue Univ Pr, ISBN: 0915910470

Quality Management

Customer Satisfaction Measurement for ISO 9000: 2000

Nigel Hill, Bill Self, Greg Rochie

Date of publication: 2002, Publisher: Butterworth-Heinemann, ISBN: 0750655135

Customer Satisfaction

Improving Your Measurement of Customer Satisfaction

Terry G. Vavra

Date of publication: 1997, Publisher: Society of Automotive Engineers (SAE), ISBN: 0873894057

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