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Introduction to Online Market and Industry ResearchCynthia L. ShamelErscheinungsdatum: 2004, Verlag: South-Western Educational Publishing, ISBN: 0538726849 Handbook of Customer Satisfaction and Loyalty MeasurementNigel Hill, Jim AlexanderErscheinungsdatum: 2000, Verlag: Gower Publishing Limited, ISBN: 0566081946 Employee Surveys: Practical and Proven Methods, Samples, ExamplesPaul M. Connolly, Kathleen Groll Connolly,Erscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494758 |
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